Shipping & Returns

Shipping and Return Information ...

Shipping:

We ship most items the same business day as the payment for the item is cleared if the clear payment if received before noon central time. In some cases items may ship the next business day. We do strive to ship all items as soon as possible.

  • When an expidited shipping method is selected and paid in full we also expidite it and process it first so it can be picked up by the shipping company. (UPS, USPS, FedEx etc.) Sorry, we do not ship or accept COD packages. If a COD package is received it will be refused.
  • Our shipping dead line for same business day shipping is 12 PM central time.
  • The 12 PM central time dead line only applies to overnight, 2nd day air and 3 day guaranteed services and does not apply to USPS First Class Mail, USPS Priority Mail, UPS Ground, Fed Ex Ground or Home service or any other service that does not have a guaranteed delivery date.
  • UPS and FedEx Services can not be shipped to a PO Box and Requires a Physical Address. USPS is the only shipping service that can deliver to a PO Box.
  • Estimated delivery times displayed in the shipping estimator are estimated delivery times and delivery can take longer then estimated.

Warranty Exchange and Returns:

Please contact us at contact us before returning any item.
For 14 days from the date of purchase you may return for exchange any defective item(s). On and after the 15th day All items must be processed through the manufacture defect warranty for repair or exchange at the descreation of the manufacture. All returned and waranty items must be returned with the original packaging, software, manuals, and materials and a copy of the original invoice or receipt with a brief note explaining the problem or reason for exchange must be included. If a package arrives with postage or freight shipping due we will refuse the package. All non-defective items returned must be returned within 48 hours of being received in new resaleable condition including all original packaging, software, manuals, and materials and the original invoice or receipt to receive a full refund. When a non-defective return is shipped after the 48 hour period and accepted a 15% restocking fee will be assessed on items deemed to not be defective. If any Packaging or parts are damaged or missing no refund will be given and if the you would like the item back you will need to pay the return shipping.

DOA (Dead On Arrival) returns means the products is defective and you have contacted us at
our contact us page or by phone within 14 days from the invoice or receipt date. If you have received a DOA item you may request a shipping label by emailing through our contact us page or by calling us at our toll free number at the top of the page please explain the reason for the request. When returning an item you will need to return the item in new undammaged condition with all manuals and packageing along with a copy of the original invoice (or receipt) to us.

Any item returned for warranty, exchange or refund may not have damage to the packaging. If the packaging is damaged or has a label or tape stuck to it a 15% fee will be assesed.

If we find there is no copy of the invoice or receipt with the product we reserve the right to hold the replacement until the invoice is received. If no invoice is received or if the returned item is NOT Dead on Arrival as appraised by us or our authorized agent and the customer would like the item returned to them the customer needs to pay shipping to the location of their choice and provide the ship to address.

This warranty will be void if the scale has been damaged due to misuse, physical abuse, accident, unauthorized service, or other cause not arising out of defects in materials or workmanship.

Estimated Delivery Times displayed in the shipping estimator are estimated delivery times and can take longer then estimated.

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